Julie-Ann Tyler is a dedicated and experienced Quality Manager currently serving at Crestcare St Mary’s Private Hospital. With a strong background in healthcare operations and quality assurance, she has been instrumental in driving compliance, enhancing patient safety, and improving care outcomes within the hospital environment. Julie-Ann began her career in healthcare in 2007, joining Life St Mary’s Private Hospital as an Administrative Support to the Maintenance and Quality Manager. Her dedication and skill soon led to her promotion as Maintenance Planner in 2009. In 2014, she advanced to her current role as Hospital Quality Manager—a position she now holds at Crestcare St Mary’s, where she continues to lead impactful quality improvement initiatives. Her academic and professional training includes a Diploma in Basic Bookkeeping from Damelin (1998) and a range of specialized certifications such as: Frontline Management (Life Healthcare College, 2013). SAMTRAC – Health, Safety & Environment (NOSA 2013). ISO 14001:2015 Environmental Management Systems (BSI Training Academy, 2021). Managing Health and Safety in Healthcare (Alison, 2023). ISO 9001:2015 Quality Management Systems (Alison, 2024). In her role, Julie-Ann ensures that all hospital services and operations meet regulatory and quality standards. She leads efforts to improve patient care through data-driven quality improvement strategies, oversees compliance with healthcare laws and accreditation requirements, and fosters a culture of continuous improvement among hospital staff. Her responsibilities include managing the hospital’s quality management system, conducting internal audits, developing patient safety programs, and ensuring staff are thoroughly trained in quality standards. Julie-Ann also works closely with hospital leadership and department heads to align hospital practices with national and international healthcare benchmarks. Julie-Ann is passionate about advancing healthcare excellence and is committed to promoting safe, effective, and patient-centered care.