Pozisa Mtengwane is a dedicated and results-oriented Services Manager with more that 10  years of experience in overseeing and optimizing the non-technical aspects of facility operations.  She has proven expertise in managing Cleaning & Hygiene Services, Laundry Management, Catering Services ,Waste management, Security, and other essential support services to ensure a safe, clean, and efficient environment for occupants. Pozisa’s extensive knowledge in Facilities Soft Services is directly informed by her academic credentials, holding both a Diploma in Facilities Generic Management and an Advanced Diploma in General Management through Gordon Institute for Business Sciences. This strong educational background ensures her approach is not only recognized for its effectiveness but also deeply rooted in best practices for managing and optimizing soft services. Skilled in Vendor Management, Budget control, and Implementing best practices to enhance service quality and cost-effectiveness. Her diverse career background, including experience in the banking and construction industries, significantly contributes to her operational management. This varied experience has refined her analytical skills and cultivated a keen attention to the building aesthetics.